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Last Updated: June 2026

1. Introduction

JustBE Coaching (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and applicable privacy laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, participate in coaching sessions, join support groups, download resources, subscribe to communications, or use any of our services.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following information:

Personal Information

  • Name and surname.
  • Email address.
  • Telephone number.
  • Physical location or country.
  • Billing and payment information.
  • Account registration information.

Coaching and Support Information

You may voluntarily provide information relating to:

  • Personal goals.
  • Life circumstances.
  • Relationships.
  • Emotional wellbeing.
  • Stress, burnout, anxiety, trauma experiences, or challenges.
  • Personal development objectives.
  • Support group participation.

We only collect information that you voluntarily choose to provide.

Technical Information

  • IP address.
  • Browser type.
  • Device information.
  • Website usage statistics.
  • Cookies and analytics data.

3. Sensitive Personal Information

Certain information shared during coaching sessions, support groups, consultations, registrations, forms, questionnaires, or communications may be considered sensitive personal information.

We take reasonable administrative, technical, and organisational measures to protect this information from unauthorised access, disclosure, alteration, or destruction.

Participation in coaching or support services is voluntary, and you may choose what information you wish to disclose.

4. How We Use Your Information

We may use your information to:

  • Deliver coaching services.
  • Facilitate support groups and memberships.
  • Respond to enquiries.
  • Process registrations and payments.
  • Provide resources and educational content.
  • Improve our services and website.
  • Send newsletters and updates.
  • Meet legal and regulatory obligations.

We will never sell your personal information to third parties.

5. Support Group Confidentiality

We strive to maintain a safe and respectful environment for all participants.

Information shared within support groups is treated as confidential by JustBE Coaching. However, because groups involve multiple participants, we cannot guarantee that other participants will maintain confidentiality.

Participants are expected to:

  • Respect the privacy of others.
  • Not disclose information shared by fellow members.
  • Refrain from recording sessions without written permission.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve user experience.
  • Monitor website performance.
  • Analyse visitor behaviour.
  • Remember preferences.

You may disable cookies through your browser settings, although some website features may not function correctly.

7. Third-Party Services

We may use trusted third-party providers for:

  • Website hosting.
  • Payment processing.
  • Email communications.
  • Appointment scheduling.
  • Analytics services.

These providers may process information only as necessary to perform services on our behalf.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Deliver services.
  • Comply with legal obligations.
  • Resolve disputes.
  • Maintain business records.

When information is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Subject to applicable law, you may:

  • Request access to your information.
  • Request correction of inaccurate information.
  • Withdraw consent where applicable.
  • Request deletion of personal information.
  • Object to certain processing activities.

Requests may be submitted using the contact information provided below.

10. Children’s Privacy

Our services are intended for individuals aged 18 years and older unless parental or legal guardian consent has been obtained where required by law.

11. Security

We implement reasonable security measures to protect personal information. While we strive to safeguard your data, no electronic transmission or storage method can be guaranteed to be completely secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Information

For privacy-related enquiries, please contact:

JustBE Coaching

Website: https://justbecoaching.co.za

Email: info@justbecoaching.co.za